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New Member
Posts: 1
Registered: ‎09-25-2017

Google Drive App to Install

I keep getting this error, what does this mean? How do I reslove? (Print and Scan for Google Drive)
Unable to authenticate user
Xerox Employee
Posts: 261
Registered: ‎05-10-2013

Re: Google Drive App to Install



This error usually means that the Device Admin credentails entered on the Devices Tab in App Studio are either missing, aren't recognized or do not match the credentails set at the device.


Try these steps to correct the error: 

1. Go to App Studio and login

2. Select the Devices tab

3. Select the Edit icon next to the device

4. Clear and re-enter the Device Username and Device Password

5. Select Submit

6. Try to install the app on the device again


If this does not resolve the install issue, please let me know.


Thank you, 
XAS Moderator