05-09-2016 10:58 AM
05-09-2016 01:02 PM
There are many fixes in the latest spar related to App Gallery. Give it a try.
If that doesn't fix whatever the issue is, can you tell us whether you have a problem with Office365 per the subject line, or Box via the message body?
05-09-2016 04:16 PM
05-09-2016 04:50 PM
I have none of those issues in the lab with the 78xx,79xx,58xx,72xx.
I don't have access to a 3655 so I can't test that.
The only issue I ever had with dropbox was authentication based, and the 2 I had were because of Dropbox, not the app/MFP.
04-07-2017 03:17 PM
I am a Xerox Agency Analyst. I cannot get the Office365 app to work at all. I've read what scan information ther is on the support web site. The documentation is of no help. I opened a new Microsoft account just to test this, and it doesn't work either. Under what circumstances will the Office365 web app work?
04-07-2017 03:28 PM
Too vague by far.
Printer, Firmware, Account type at least, whether the MFP can access the web would be nice to know as well.
04-10-2017 01:43 PM - edited 04-10-2017 01:46 PM
Can you please provide more information on the problem that you are having with the Office 365 App?
Are you using the App Studio Office 365 Template App or the Gallery Print and Scan for Office 365 App?
Are you able to launch the app but unable to login? If so, can you please let us know what type of Office 365 account you are using and also if you do not mind sharing your UserID, that would also be helpful.
Are you seeing an error message? Please provide any other information that might be helpful.
04-19-2017 04:17 PM
I am using the AppGallery Print and Scan to Office365 app. However, I cannot use the Office365 app with either my personal Microsoft account or my Xerox Agency account. Every time I get the error message "user name and/or password is incorrect". I do have some success using the Print and Scan for OneDrive. I am able to scan to OneDrive using my personal account (firstname.lastname@example.org), but not using my Xerox Agency account (email@example.com).
04-20-2017 08:20 AM
It sounds like your Office365 account may be using a Custom Domain. Custom Domains allow you to convert your Office 365 email addresses (...onmicrosoft.com) and other services to your business name. This requires a different format to login.
So, here's an example of a custom domain login. We have a Xerox Office 365 account.
Our User IDs are our email addresses: John.Doe@xerox.com
Our SharePoint URL would be similar to: https://xerox-my.sharepoint.com/personal/john.doe_xerox.com.
With the information above, I would most likely need to log into the Office 365 App as: xerox\firstname.lastname@example.org
Seems easy, however, this is not a fool proof formula. Not all MS accounts work in this same manner, so, users may have to try logging in both ways - with and without the leading domain (ie; xerox\ ).
If you wouldn't mind sharing your SharePoint online URL (similar to what I've shared in the example above), we might be able to determine the UserID format that should be used to log into the app.
To find your SharePoint URL:
Also, regarding the OneDrive app item that you have mentioned. The App Gallery Print and Scan for OneDrive app only supports Personal OneDrive accounts. So, the behavior that you have described is expected. The Print and Scan for Office 365 app supports the Business version of OneDrive. Once you're able to log in to the Office365 app, you should be able to access your Business OneDrive files using the My Files folder option.
Please let us know what your SharePoint URL is. Or if you try logging in, please et us know if you were successful.