2 weeks ago - last edited 2 weeks ago
I am attempting to setup and use the Print and Scan Office 365 Log on app so that I can test it out before setting it up for other customers.
App Status: Installed
I am unable to log onto the app using my Office 365 credentials.
I have also attempted to log on using superiordigitalsolutions\\email@example.com without any luck
a week ago
Thank you for your message!
Can you try to login using a single backslash in the UserName, please?
Something like this:
When you have some time, please give this a try.
Let me know if this was not successful and and I will continue to investigate.
I see that you provided your SharePoint URL. Would you mind also providing your OneDrive URL? They can sometimes differ slightly.
Also, do you happen to be using Active Directory with your Office 365 account?
One additional request, when you have some time. Would you mind logging into your Office 365 account via your PC Browser at https:// portal.office.com.
Are you able to successfully log in to the Portal using the PC Browser? If you are able to log in to your account on the web, then using the same credentials (plus the domain information) should allow you to log in at the device. If you are able to log in using the browser, but are still not able to log in at the device, please let me know. We can do some additional investigation here.
In the case of a failed log in at the device, could you please share the date and time of the failed login and the Device Serial number? This will help us find the information quickly.
Yes, to view my e-mail I regularly use https://portal.office.com.
I am able to succesfully log on there and I attached screens, the first screen is my home screen at which I clicked the OneDrive button to access One Drive. I provided the URL bar so you can see the link to my OneDrive. Could you possibly assist me in making sure I am using the correct domain name. Base on my OneDrive Link - https://superiordigitalsolutions-my.sharepoint.com/personal/rbialy_superiordigitalsolutions_ca/_layo... which section would be my domain.
I assume I would be logging onto the device using superiordigitalsolutions\firstname.lastname@example.org correct?The only thing I have to go on is this link http://www.support.xerox.com/support/xerox-app-studio/support/enus.html?objGUID=3082
Additionally no we are not using Active Directory.
Date and time of failed login: 10/19/2017 2:42pm Eastern Time. Serial #E1B973646