01-05-2018 02:21 PM
I am just firing off this message since I am wondering where we are with this solutions. If you need me to try and log on again please let me know! I am not in a rush or anything but I did not want this to be forgotten with the new year. I don't have my printer at this time to test it out if we need to do that since it is being loaned out to a customer location.
01-15-2018 02:43 PM
Happy New Year!!
Sorry for the delay. Thank you so much for the offer to help.
We have found an account that can recreate the error message. We are currently working on a resolution for this. I will plan to contact you when we have more details or if we need an additional test or have a potential solution to try.
Thanks so much. We will get this sorted out.