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Agency Analyst
Posts: 16
Registered: ‎12-31-2013

Print from Dropbox issue

Trying to print from dropbox and keep getting the same error.  A page prints out saying "there was a problem detected using HTTPS".  I tried printing both PDF and TXT files and I get the same error.  Anyone have an idea on how to resolve this?  Are the files supposed to be edited at my PC before I can print them using this app?  Thanks.

 

 

Xerox Employee
Posts: 58
Registered: ‎03-29-2013

Re: Print from Dropbox issue

 

So you're able to navigate to Dropbox but you can't print?  Did you reboot the machine recently?  I would try that and then check that HTTPS is enabled on the device.

 

Machine type?  

Software version?

Agency Analyst
Posts: 16
Registered: ‎12-31-2013

Re: Print from Dropbox issue

[ Edited ]

7855 - software version 072.040.165.14201

 

We just installed the Scan To and Print From Dropbox apps.  Scan To worked perfectly but Print From fails, although it does let us log in and view our folders/files.

 

I just turned on HTTPS(at least I'm assuming I did - it's a checkbox that says it will switch all HTTP requests to HTTPS), but hilariously enough when I went to test it I saw that we had run out of free trial attempts, and now is asking us to apply for a license key.  It then says no license keys are available, and we'll need to purchase one online, and to contact our representative. 

 

Obviously this is now off topic, but how did you go about getting your key?  Thanks for your help.

Xerox Employee
Posts: 214
Registered: ‎05-10-2013

Re: Print from Dropbox issue

[ Edited ]

Can you hold on purchasing a license?  We are rolling out a new version of Xerox App Studio next week and there will be some license enablement changes coming.  In the meantime you can install a copy of the Dropbox App in Trial mode and try again.  If you still have issues printing please check job status on the device and/or error printed sheet for addtional information. 

Agency Analyst
Posts: 16
Registered: ‎12-31-2013

Re: Print from Dropbox issue

I'll hold off on the license and re-add the app.  Thanks for your help!

Agency Analyst
Posts: 16
Registered: ‎12-31-2013

Re: Print from Dropbox issue

Just an update: I re-added the Print from Dropbox app and tried again after enabling that "convert to HTTPS" box and I still got the same error message printout: "There was a problem detected using HTTPS."

Since I only have a certain number of login attempts I figured I'd wait to hear back with any suggestions before I try something else. Curious to see if anyone else has had this issue. Thanks.
Xerox Employee
Posts: 214
Registered: ‎05-10-2013

Re: Print from Dropbox issue

[ Edited ]

The App is now FREE please reinstall the App and try again.  

 

Where exactly are you enabling the setting "convert to HTTPS"? 

Highlighted
Agency Analyst
Posts: 16
Registered: ‎12-31-2013

Re: Print from Dropbox issue

The login-attempts is no longer an issue which is great.

 

Where I edited the HTTPS config is: Properties->Connectivity->Setup->HTTP(edit)->"Force Traffic Over Secure Connection(HTTPS): YES(all HTTP requests will be switched to HTTPS)

 

It also gives you a field to enter a Port #, which defaults to 443.  That's the only spot in the Web Interface that I've been able to find anything relating to HTTPS.  

Xerox Employee
Posts: 214
Registered: ‎05-10-2013

Re: Print from Dropbox issue

Great! Glad to hear Print From Dropbox is working for you now.
Xerox Employee
Posts: 58
Registered: ‎03-29-2013

Re: Print from Dropbox issue

Okay but are you still getting the scanning issue then?