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Xerox Employee
Posts: 2
Registered: ‎09-09-2016

Print from URL does not work with new version Why? (still works with the old version)

 

I have an old version of Print from URL (3.0.1.042916) that lists and prints the documents on my server with no issues. I updated the app to the new version ( 3.0.2.063016) and pushed it to some new CK 2 devices. It no longer will print - it lists the files to print however it fails and prints an error page saying " there is a problem with the URL specified".

I installed the new version on the machine that also has the old version (that still works) and it fails the same way.

Did anyone test the new version of this app? Now that I have updated my app in app studio, I can no longer push out a working version.

The server I am connecting has not been changed. (My old version of the app still works).

Any ideas?

Xerox Employee
Posts: 146
Registered: ‎05-10-2013

Re: Print from URL does not work with new version Why? (still works with the old version)

Hello. 

 

We would like to try to recreate the scenario.  Would you mind sharing the following information, please?: 

 

-Which device(s) are generating the error?

-Which version of sw/fw are the devices running?

-Which Web Service is being used (IIS, Apache, Linux)?

-Does every file fail to print? 

-Would you mind sharing the Title of a file that fails to print?

 

Thank you.

Xerox Employee
Posts: 2
Registered: ‎09-09-2016

Re: Print from URL does not work with new version Why? (still works with the old version)

  1. All devices have the same issue. 8900, 7830, 7855, 7970, currently I have an old version loaded on my 8900 as well as the new version. The old version of the app prints. The new version fails.
  2. The sw version on the 8900: 072.162.004.09100
  3. The sw version on the 7830: 073.010.116.19700
  4. The web browser is not the issue – Apps are pushed out using IE, FF or Chrome. All new versions cause a fail to print.
  5. If you are inside the Xerox Firewall you can test my app. (attached) It points to my server 2012 with iis. I have been using the same setup for almost 2 years. It is only since I created a new version of the app that it no longer works. Simple PDF files.
  6. Attached is the same setup that “Should” work. Again – if inside the Xerox Firewall – load on your machine and test it. No login to the server.
  7. Sorry for the delay – I was on vacation. Feel free to call me if you care to discuss this live.

Thanks,

Art

202-962-7516 or 8-459-7516

Xerox Employee
Posts: 146
Registered: ‎05-10-2013

Re: Print from URL does not work with new version Why? (still works with the old version)

Hello. 

 

Please try enabling file extensions on the Directory Browsing page on the IIS Server.  

This is should allow the files to print at the device. 

 

Thank you!