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Xerox Analyst
Posts: 2
Registered: ‎10-30-2011

Scan to Dropbox stopped working displaying "Invalid Email Address or Password"

A "Scan To Dropbox" App that was working fine, stopped working displaying "Invalid Email Address or Password". Credentials have been validated and they correct. Other users are experiencing the same issue. Please take a look and verify if it is working properly. Thanks, Tanis
Xerox Employee
Posts: 147
Registered: ‎05-10-2013

Re: Scan to Dropbox stopped working displaying "Invalid Email Address or Password"

Thank you for pointing this out.  We are looking into it right now.

Xerox Employee
Posts: 147
Registered: ‎05-10-2013

Re: Scan to Dropbox stopped working displaying "Invalid Email Address or Password"

We have now fixed the server, you should be able to login and use your Apps now.

Technical Escalation Service Provider
Posts: 1
Registered: ‎04-27-2016

Re: Scan to Dropbox stopped working displaying "Invalid Email Address or Password"

This problem has been occurring for a client since Monday the 26th.  Previous posts suggest this was due to an authentication problem on a server controlled by Xerox.  If this is correct, can someone fix it?

Xerox Employee
Posts: 147
Registered: ‎05-10-2013

Re: Scan to Dropbox stopped working displaying "Invalid Email Address or Password"

Hello, Greg.

 

This is currently being investigated, but the login issue seems be on the Dropbox side.  We have reached out to them and are waiting for their response.  I will update you as soon as we have additional information.  

 

 

 

Thanks!

Xerox Employee
Posts: 147
Registered: ‎05-10-2013

Re: Scan to Dropbox stopped working displaying "Invalid Email Address or Password"

Hello, Greg. 

 

The Dropbox issue has been resolved by the Dropbox team.  You should be able to log in to the App. without error now. 

 

Please let us know if you continue to experience trouble logging in. 

Thanks!