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Technical Escalation Support
Posts: 10
Registered: ‎09-19-2013

Unable to register/activate new App Gallery account

Greetings, 

 

When attempting to create a new Xerox App Gallery user account, the user (or myself) get the following error: 

 

Error Message

 

The account cannot be subsequently created or recreated, and the user never receives any activation email. I believe there may be a problem with the activation system mail server. 

 

Xerox Employee
Posts: 154
Registered: ‎05-10-2013

Re: Unable to register/activate new App Gallery account

Hi, Andrew. 

 

There was an issue with the Email Server earlier this morning.  The issue was resolved and the server is now back up and running.

Please retry registering for an account when you have a chance. 

 

If you know of customers that created an account during the period while the server was down and still did not receive their activation email, please let me know or contact us at xerox.app.gallery.feedback@xerox.com and we can resend the activation email.  I would just need to know the email address that they registered with. 

 

Thanks! And my apologies for the inconvenience.

XAS Moderator