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Technical Escalation User
Posts: 2
Registered: ‎03-23-2017

Can't login to Microsoft Apps via Xerox Mobile Link

I have literally tried everything I can think of as far as logging in to any of the Microsoft apps via Xerox Mobile Link from my Samsung phones and I am having zero luck!  Not sure if I am doing something wrong, if I'm missing something or if the application is just broken. I have been trying all year and thought it was just my old phone.  I got a new phone but have not seen any new results.  I've tried domain\username domain\emailaddress like the Print and Scan to on the connectkey copiers accepts, email address, username etc.  For the base URL I'm pretty certain I am entering the right thing but it is either saying "Error Try again later" or "Failed Invalid credentials" but I know the credentials are correct because they are the same ones I used to login to Microsoft apps every other place including on the connectkey, versalink and altalink devices.  I'd like to promote and sell the product to my clients but I cannot for the life of me get the thing to work.

 

Please HELP!!!!! :-)

 

Ray Kabia

Managed Print Manager

Capitol Office Solutions, A Xerox Company

240-508-6390

rkabia@gotocos.com

Highlighted
New Member
Posts: 1
Registered: ‎11-07-2017

Re: Can't login to Microsoft Apps via Xerox Mobile Link

I have same problem

Technical Escalation User
Posts: 2
Registered: ‎03-23-2017

Re: Can't login to Microsoft Apps via Xerox Mobile Link

Can't login to Microsoft Apps via Xerox Mobile Link 
 Hi Team,
 
Sent the below support request a month ago.  Any update on this?  Really, Really could use your help
 
Thanks
 

I have literally tried everything I can think of as far as logging in to any of the Microsoft apps via Xerox Mobile Link from my Samsung phones and I am having zero luck!  Not sure if I am doing something wrong, if I'm missing something or if the application is just broken. I have been trying all year and thought it was just my old phone.  I got a new phone but have not seen any new results.  I've tried domain\username domain\emailaddress like the Print and Scan to on the connectkey copiers accepts, email address, username etc.  For the base URL I'm pretty certain I am entering the right thing but it is either saying "Error Try again later" or "Failed Invalid credentials" but I know the credentials are correct because they are the same ones I used to login to Microsoft apps every other place including on the connectkey, versalink and altalink devices.  I'd like to promote and sell the product to my clients but I cannot for the life of me get the thing to work.

 

Please HELP!!!!! :-)

 

Ray Kabia

Managed Print Manager

Capitol Office Solutions, A Xerox Company

240-508-6390

rkabia@gotocos.com

New Member
Posts: 1
Registered: ‎02-12-2018

Re: Can't login to Microsoft Apps via Xerox Mobile Link

I Have same problem. I try to connect Android and iPhone. But can't get it work.

New Member
Posts: 4
Registered: ‎03-13-2018

Re: Can't login to Microsoft Apps via Xerox Mobile Link

bump

 

is anyone going to reply on this thread or shall we just all go and buy HP printers instead?

Xerox Employee
Posts: 13
Registered: ‎04-14-2015

Re: Can't login to Microsoft Apps via Xerox Mobile Link

Hello,

 

APIs were changed by Microsoft and we have integrated those changes into the next version of XML. Software quality assurance testing is being executed on the latest version right now. I will update this forum with the target release date as soon as one is chosen.

 

Thank you,

XML Admin