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Xerox Employee
Posts: 2
Registered: ‎04-06-2016

dose the xerox mobile link work if you are using xerox standard accounting on the mfp?

trying to use mobile link with a mfp that has Xerox Standard Accounting installed, We can scan a document put when we try to print the document from mobile link to the mfp we get an error. Does mobile link work with standard accounting if so what do I need to get to set up the systems?
Xerox Employee
Posts: 12
Registered: ‎04-14-2015

Re: dose the xerox mobile link work if you are using xerox standard accounting on the mfp?

Hi Bob - Thanks for using Mobile Link. Are you using the Android or iOS version of the App?  Are you able to print to that same MFP from your device when you are not using MobileLink?

Xerox Employee
Posts: 2
Registered: ‎04-06-2016

Re: dose the xerox mobile link work if you are using xerox standard accounting on the mfp?

Hi they are using the Android OS, but if they can get it to work they will be also using the IOS. To print or copy on the mfp you have to entire your pin code so that the Xerox Standard Accounting software can track what you are printing or copying.
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Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: dose the xerox mobile link work if you are using xerox standard accounting on the mfp?

[ Edited ]

At this time, there is no XSA ability in the application (Xerox Mobile Link)

It also does not exist in Airprint (Apple) or MOPRIA.

 

When XSA is enabled for any service, it also turns itself on for anything Custom as can be seen here:

Capture.GIF

 

Take note, that the same icon is there for all types of service. The reason being that the MFP has absolutely no way to know what 3rd party, or remote applications are doing, so if you have a machine set to track only copies, it will not track scan to email/mailbox or workflow scanning, but it will track scan to dropbox, because the printer has no idea what the dropbox app from the new App Gallery does. So it will fail it. And this is how it will stay, especially know that 3rd parties can just make their own apps and put them in the new App Gallery fo...

 

So , now that you have made it here, and hopefully understand the Why. I will redirect you to here. Pay no attention to the title, just follow the steps and you should be able to get it to work around the issue. Final decision is up to you.

 

If your printer is a Connectkey device and you want to use the App Gallery, grab the Firmware from the drivers and downloads page on Xerox.com for your printer (Starts with 073 and has Automatic Upgrade in the title).

 

 

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Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.