Thank you for using the support forum. I am not sure which machine you are using but make sure you have the latest firmware so you have all the latest features. I will escalate your suggestion.
The machines we use are primarily the colorqube 9300 series. We also have a few 8700's and 8900's and a lone 7835. Even with the most recent software updates you cannot pull fault code history from CWIS.
I appreciate your response.