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2 Replies
js983e
Valued Member
Valued Member
‎08-10-2015 04:42 PM

Re: Access to fault code history from CWIS

The machines we use are primarily the colorqube 9300 series. We also have a few 8700's and 8900's and a lone 7835. Even with the most recent software updates you cannot pull fault code history from CWIS.

 

I appreciate your response.

 

Thank you,

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎08-07-2015 06:54 PM

Re: Access to fault code history from CWIS

Hi js983e,

Thank you for using the support forum.  I am not sure which machine you are using but make sure you have the latest firmware so you have all the latest features. I will escalate your suggestion. 

Thanks,
CherylO-Xerox
Community Manager

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js983e
Valued Member
Valued Member
‎08-06-2015 11:39 AM

Access to fault code history from CWIS

It would be nice to have the ability to pull fault history from CWIS while logged in as admin, rather than having to get in front of the user interface. We have 43 Xerox machines company wide spread across 6 buildings, and up to 10-15 miles apart. While 50% of our machines have Remote User Interface, other machines have no received upgrade or unable to support the feature. Thank you.
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