Thank you for the suggestion. I will look into search filtering and see if there is anything we can add to make the search better.
The message/reply screen perhaps can have more information to put in it (drop downs). Such as supplying the Printer model, OS, Softwares etc. So when searches are done they can limit the search to those catagories. For instance. when i want to search for Xerox 800/1000/i models i could select that as a limiter and the particular board i'm in will remove all subjects that do not pertain to that model. Your search box does something similar but is limited.
All this sounds great. Finding product specific is very hard.
I just joined this forum but agree with concerns expressed. I think notanewmember would like a simply way to view the latest posts on only the products they care about. I know I would. Just like you have a section on the front page for "Community" and "My Bookmarks" it would nice to see "My Products". Each user can specify the products they care about and edit it if they want new ones later on. Just my two cents.
This forum is a useless waste of time if I have to search for anything related to my only Xerox device every time I log in. It would indeed be great to have an alternative to the painful level one system, but this isn't it.
I believe that the current format is sufficient, provided that the search engine is configurable to allow searching by family, model specific, and topic or problem. The whole idea of a forum is to share knowledge and experience with others. A first time technician who is motivated to learn can gain a wealth of knowledge from those who have gone and reported before him. I have had the oppurtunity to view the forum on XEAN and I thought it was really well thought out. The one draw back is that it is behind a highly secured and extremely limited firewall. Not many have access to it. I really look forward to seeing this forum grow as time goes forward.