Hello, I have the same issue.
I wanted to notify you that your post and replies to other posts have been escalated to the Customer Relations group. I gave them the email address that you registered with as your contact information. If that address is incorrect or there is another way to reach you that you would like for me to pass on to them, please private message me with those details.
Xerox update caused malfunction of subject machine. Now support is telling me to pay a tech to fix. Should Xerox expect payment for repairs? Isn't that like r@nsomware? Xerox is sponsoring r@nsomware? No way! Truth, I say.