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JH3
New Member
New Member
‎10-06-2020 04:51 PM

Missing 6515 WiFi Module

I purchased a WC6515 DNI through Dell.  The box was delivered unsealed and the WiFi module was missing.  I called Dell, they said go to Xerox. I called what I thought was customer service.  After being transferred 5 times, I was cut off.  Is there anyone at Xerox who will step up and help me with this!Fresh out of the BoxFresh out of the Box

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CathyO-Xerox
Community Manager
Community Manager
‎10-09-2020 11:23 AM

Re: Missing 6515 WiFi Module

Hello JH3,

Usually in these situations we direct the customer back to the point of purchase for a missing in box item. If you purchased from Dell, I would recommend asking to speak with a manager at Dell regarding this issue. If you call Xerox again, I would recommend asking to speak to a manager and get their advice on the situation.

Thanks,
CathyO-Xerox
Community Manager

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