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lionup
New Member
New Member

Placing a call to work support to request service makes me cringe.

The Xerox work support system must be broken. I call and sit on hold for 15 to 20 minutes then get transferred to production support and wait again. Then they take forever to type in the information. Oh and I have provided my serial number at least three times. I have to hope and pray that I don't get disconnected because the nightmare starts all over. The information for operating hours and such are never correct although I give them each time I call. I also have difficulty understanding the person I am speaking with. HELP!

 

Are you trying to get rid of me? 

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2 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Placing a call to work support to request service makes me cringe.

Hello lionup, 

I have forwarded your concerns about your experience with calling the support department. 

Thanks,
TammyL-Xerox
Community Manager

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lionup
New Member
New Member

Re: Placing a call to work support to request service makes me cringe.

So the nightmare continues. I have placed numerous calls to work support since my original post and man oh man it makes me sick to my stomach. I just got off the phone again and I decided to post because I am so agravated.

I repeat the serial number a minimum of three times. I am usually transferred or the call drops for whatever reason. The people I speak with I cannot always clearly understand them. They are more worried about finding a way to keep me from placing a service call than listening to my situation and doing as I request. 

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