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Valued Advisor
Valued Advisor

Re: Xerox ColorQube 8570 error: 93, 984.00:4680?

Hey you!


This is the community suggestion box, this part of the forum is not for questions and troubleshooting.


Though I will answer you question, I'd be happy if you could think about that next time.


93,984 means: Cyan obstructed, reservoir not filled

I suggest you do NOT turn off the machine and do as following:

• Check for ink spills around the Printhead.
• Check the Ink Loader for bent melt tips.
• Check the Ink Loader power cable misrouting around melt tips.
• Check height of ink levels in the head reservoir.


If you cannot find anything, you might need to call for assistance.


Best Regards


Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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New Member
New Member

Xerox ColorQube 8570 error: 93, 984.00:4680?

Could someone tell me what this error code refer to? Here is what happened in time sequence:

1) Printer was printing wrong color

2) Tried pringitng out "Light Stripes Test" -- the black and yellow palletes look sane, magenta/purple and cyan/green palletes showing white stripes.

3) Restarting the printer a few times

4) Cleaned out the waste tray (many black crystalized blocks (ink?))

5) Printer threw out the title-mentioned error code, restarted a few times, error persisted.


Any ideas would be greatly appreicated! 

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