Xerox ColorQube 8570 error: 93, 984.00:4680?

[dolly]

Could someone tell me what this error code refer to? Here is what happened in time sequence:

1) Printer was printing wrong color

2) Tried pringitng out "Light Stripes Test" -- the black and yellow palletes look sane, magenta/purple and cyan/green palletes showing white stripes.

3) Restarting the printer a few times

4) Cleaned out the waste tray (many black crystalized blocks (ink?))

5) Printer threw out the title-mentioned error code, restarted a few times, error persisted.

Any ideas would be greatly appreicated! 

[Kimzi]

Hey you!

This is the community suggestion box, this part of the forum is not for questions and troubleshooting.

Though I will answer you question, I'd be happy if you could think about that next time.

93,984 means: Cyan obstructed, reservoir not filled

I suggest you do NOT turn off the machine and do as following:

• Check for ink spills around the Printhead.
• Check the Ink Loader for bent melt tips.
• Check the Ink Loader power cable misrouting around melt tips.
• Check height of ink levels in the head reservoir.

If you cannot find anything, you might need to call for assistance.

Best Regards

Kimzi

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