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TammyL-Xerox
Community Manager
Community Manager
‎04-26-2021 09:41 AM

Re: 005-121 Error Message but Unable to Locate a Jam

Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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AMS
New Member
New Member
‎04-22-2021 02:39 AM

005-121 Error Message but Unable to Locate a Jam

Product Name: WorkCentre 6515
Operating System: Windows 10

When I attempt to scan a document using my Workcentre 6515, I receive a 005-121 error code indicating there is a jam in the document feeder. I have checked all components of the DADF and cannot find a jam or anything that looks out of place. I have also tried unplugging the sensor.

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