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Kreuz New Member
New Member

016-764 Connections test works, scan to email does not

Product Name: VersaLink® B405 Multifunction Printer
Operating System: Windows 10 x64

I am currently fighting with a Versalink B405DN

I'm not the IT guy at work, I'm just security but our position backfilled IT and so the employees keep coming to me to solve things. So far this one has been beyond me.

We found out the main cause of a scan to email issue was an email account password change, when that was corrected it started throwing 016-764 errors.

In connections with all the settings as they currently are, testing the connection comes back as working. Actually attempting to scan to email however gets the fault code every time and I am at a loss for what needs to be changed to fix it.

Google and youtube have both been extremely unhelpful

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Community Manager CathyO-Xerox
Community Manager

Re: 016-764 Connections test works, scan to email does not

Hello Kreuz,

I found another post with the same FC listed that may help you here:

https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/CM405df-scan-to-email-016-764/m-p/182607

If that doesn't help, please contact the Support Department. Support options for your device are listed HERE. 

Thanks,
CathyO-Xerox
Community Manager

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