062-380 error

[CathyO-Xerox]

Hello Alex,

You can try cleaning the scanner. If that doesn't work, you would need to schedule a service call. I will be closing commenting on this post as there is not other solutions and the Solution was provided.

[Alex R]

This fixes nothing.  What is the part number?  Your arrogance is unacceptable professionally as well.

Alex R.

[Alex R]

What is the part number?  I am not going to pay you to fix an issue that I can fix myself.  If you do not want to give me the part number, then I have no problem with throwing the machine out, and never buying from you again.  I always espouse how great your machines are, but I can change that opinion pretty quickly.  Please send me, and everyone else on this thread the part number.

Alex R.

[velmastax@yahoo.com]

I have been having the same problem before my printer was a year old it doesn't make any sense to me that I have purchased a new printer for my office and can only use it to print. If that's what I wanted I would have bought a printer that only prints have anyone found a solution

[ferrylk]

the "solution" for this is unacceptable. MANY people of shared this error code outside of Xeros as well. Many of us also don't have offices or corporate contracts we can just dial up for service. What you're suggesting is that we lift this gigantic printer into the car and drive it somewhere. Secondly, as many others have said, the only place my printer has ever been on a printer cart. It has never. been moved, dropped, hit or damaged s no one "mishandled the device so bad it would be obvious by the external damage."   We need a better solution for this wide-spread issue!

[StephenfromSK]

Why can't I print? I bought a PRINTER/Scanner/Copier but as soon as there's a problem with the scanner light the whole thing shuts down????

[Alex R]

Joe,

What are the part numbers that are necessary to repair the problem.  I have searched all over and cannot find what parts are necessary to replace the scanner bulb, so the illumination is bright enough for the scanner to work.  Thank you in advance.

Alex R.

[Thomas-Hilburger]

Hi there,
I have got this error for the second time in a few months. The point is: no mis-treating or such for sure.
The Workcentre machine has been standing in a safe place in my home office and has been treated very gently.

I don't remember if it went away just like that or not last time.
The only thing I remember is that maybe I had activated auto-off before.

[Joe Arseneau]

You can't, as stated, call for service unless you know the parts and are capable of replacing them.

[hinga bangura]

my printer cant copy/scan it gives me this error code 062-380, hoW CAN manage to copy or scan for now