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zsemberimiki
New Member
New Member

1200 dpi scan not available

Operating System: Windows 10 x64

Hello!

I bought a B215 printer. 1200 dpi scan not available, I tried it with printing glass, I tried it on wifi and USB too. It does not available in any color profile. 600 dpi is the highest resolution now.

What should I do?600dpi.jpg

 

 

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4 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: 1200 dpi scan not available

Hello zsemberimiki,

I checked the specs, and you can only get 1200 dpi from the glass and 600 off the feeder. Are you placing the original on the document glass?

Thanks,
CathyO-Xerox
Community Manager

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zsemberimiki
New Member
New Member

Re: 1200 dpi scan not available

Hello CathyO,

yes of course.

I installed the drivers from the CD. In the Easy Documentum Creator there's no option for 1200 dpi (max. 600), I tried it with documentum glass and ADF too.

I tried it with Acrobat DC too, and there is an option for 1200 dpi, and 2400 dpi, but the scanning progress is failed (but 300 dpi works in Acrobat).

Thank you,
zsemberimiki

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CathyO-Xerox
Community Manager
Community Manager

Re: 1200 dpi scan not available

Hello zsemberimiki,

Unfortunately, I don't know why that is not working. I would recommend contacting Support to speak with a Product Specialist: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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Lander85
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New Member

Re: 1200 dpi scan not available

Thanks for the information 

 

 

 

 

 

 

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