Possibly a SMB version issue? Product only supports V1 and V2.
I hope this helps.
For this type of complex network question, I would recommend you call Support and request to speak with the 2nd Level Department for assistance: 1-800-821-2797
we bought a Xerox WorkCentre 3335 and we have a lot of problems (we updated the lastest firmware)!
We would like to integrate this Printer to our network (Mikrotik network, Windows Server 2016 domain environment).
FRIST PROBLEM: 1. Print warning message
THIRD PROBLEM: 3. We always get PRINTED Scan report!
2. SCAN to SMB Problem (printer connected with DHCP 10.100.100.251/24 – DNS Server: myserver2016.mydomain.local)
Subnet: 10.100.100.0/24 – Gateway:10.100.100.254 (Ping is ok between printer and server)
For example, our server FQDN is: myserver2016.mydomain.local – Its IP address: 10.100.100.10
For example, our scan user (registered by AD): myserver2016.mydomain.local\scan or mydomain.local\scan or mydomain\scan.
For example, we have a Share Folder: Its name is Share.
And we have subfolders: \Scan\Username1
"Scan" user has full permission to security and share to the "Share" folder. I tested it with a workgroup computer. It was working fine!
"Scan" user has full permission to security to the "\Scan and \Username1" folders. I tested it with a workgroup computer. It was working fine!
So I connected from .\workgrouPC to the \\myserver2016.mydomain.local\Share\Scan\Username1
and it was working fine. I could make and delete files or/and folders.
But the printer doesn’t scan… ☹
I have tried many methods:
File Exist ott he faliure is unspecifed
: FQDN of myserver of IP address
: „Scan” user
We would like a good solution. Best regards, Daniel.