Showing results for 
Search instead for 
Did you mean: 

2. SCAN to SMB Problem

Product Name: WorkCentre 3335/3345
Operating System: Windows Server 2016 x64

Dear Support,

we bought a Xerox WorkCentre 3335 and we have a lot of problems (we updated the lastest firmware)!

We would like to integrate this Printer to our network (Mikrotik network, Windows Server 2016 domain environment).

FRIST PROBLEM: 1. Print warning message

THIRD PROBLEM: 3. We always get PRINTED Scan report!

2. SCAN to SMB Problem (printer connected with DHCP – DNS Server: myserver2016.mydomain.local)

Subnet: – Gateway: (Ping is ok between printer and server)

For example, our server FQDN is: myserver2016.mydomain.local – Its IP address: 

For example, our scan user (registered by AD): myserver2016.mydomain.local\scan or mydomain.local\scan or mydomain\scan. 

For example, we have a Share Folder: Its name is Share.

And we have subfolders: \Scan\Username1

"Scan" user has full permission to security and share to the "Share" folder. I tested it with a workgroup computer. It was working fine!

"Scan" user has full permission to security to the "\Scan and \Username1" folders. I tested it with a workgroup computer. It was working fine!

So I connected from .\workgrouPC to the \\myserver2016.mydomain.local\Share\Scan\Username1

and it was working fine. I could make and delete files or/and folders.

But the printer doesn’t scan… ☹

I have tried many methods:

Anwser is:


File Exist ott he faliure is unspecifed

: „Nickname”

: FQDN of myserver of IP address

: „Scan” user



We would like a good solution. Best regards, Daniel.

Tags (1)
0 Kudos
2 Replies
Community Manager
Community Manager

Re: 2. SCAN to SMB Problem

Hello Daniel,

For this type of complex network question, I would recommend you call Support and request to speak with the 2nd Level Department for assistance: 1-800-821-2797

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

Re: 2. SCAN to SMB Problem


Possibly a SMB version issue? Product only supports V1 and V2.


I hope this helps.