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Wolf
Member
Member

Re: 2 sided scan& copy (not print) - 2nd page only has large thick stripe on left hand side.

Hi Mike,

I now also tried double-sided copying (using the auto-feed to scan a double-sided document and printing it directly, using the copy button), and the bar is not only scanned but also printed. In contrast, double-sided printing from the computer works fine, as for you. So I am concluding that (at least for me) it is a problem in the scanner unit -- you are of course right that it might still either be a software or a hardware issue.

To clarify: when I scan a double-sided A5 sheet, the bar also does not print over the entire (A4) printout, but over the entire part that was scanned (A5). This is to be expected if there is a scanner problem, since I guess the device simply inserts whatever it scans (A5) into a blank A4 sheet. If there were instead a printer problem, the bar would print over the entire page.

I think we do have the same problem after all.

I realized now that in order to claim the legal warranty, I will need to prove that the error was there from the beginning, because more than a year has elapsed since the purchase. This will be difficult, because a negative cannot be proven (i.e., if I did not scan double-sided, how can I show that there was indeed a defect?).

So I'm afraid that I am likely also at the mercy of the people at Xerox and this forum... Any takers?

Cheers,
Wolf

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gcally
New Member
New Member

Re: 2 sided scan& copy (not print) - 2nd page only has large thick stripe on left hand side.

Hi Wolf ,

 

I can see your photos now. Yes I think we have the same problem but I have tried to fix without sucess. Funny how your machine and mine goes wrong approx. the same time with the same fault and the solution is...........to buy a new machine!!! Mmmmm. . Enough to make one a tad suspicious :-).

I hope Xerox can prove my suspicions wrong - I would be very happy for them to do so. 

Cheers,

Mike

 

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awherbert
New Member
New Member

Re: 2 sided scan& copy (not print) - 2nd page only has large thick stripe on left hand side.

I have the same issue - 

When I scan or copy duplex using the adf, the first page is fine, but a 2cm(ish) strip down the middle of the duplex page is printed offset to the left, overprinting what should be there (?!). So everything gets read, everything gets printed, it is just a stripe from the duplex page get printed in the wrong place leaving a thick black stripe where it should be. I am also getting a 065-225 error...

Struggling to see how this can be mechanical... I then updated the firmware and that has not affected things. Hope someone from Xerox notices that this is a common issue and tells us if we need software fix or a replacement bit... Repair visit costs same as the printer so reluctant to get them out as their helpdesk just says clean the scanner window which was spotless...20220121_145620.jpg

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Wolf
Member
Member

Re: 2 sided scan& copy (not print) - 2nd page only has large thick stripe on left hand side.

yes, it seems to me now that this is indeed a software problem (and maybe even an intentional one? Planned obsolescence???) considering that there are at least four people in this thread alone whose printer developed the exact same problem within days of each other... 

[though I do not get the error 065-225 ("CIS failure") that @awherbert describes]

Anyways, I guess that's it for me with Xerox -- unacceptable that the device can't even function for two years -- never again. I will definitely not spend more on repairs than on a new device, independent of all environmental considerations. Instead, I will continue using this device until the toner runs out, and then get a new one from a competitor -- my previous printer (Brother, though not multi-function) served me well for 8 years...

That said, I still haven't fully given up hope that maybe a Xerox technician or a knowledgeable community member can give us a tip on how to fix this problem.

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xrmpat
New Member
New Member

Re: 2 sided scan& copy (not print) - 2nd page only has large thick stripe on left hand side.

Dear Mike, in Greece , the guarantee of this 6515 Xerox it's only for 1 year. It's a shame. I had problem on year ago with scanner and Xerox changed it, for almost 300,00€ . Now i have this problem with the black line in side. Two problems with scan unit, before expire 2 years from purchase. People must not purchase Xerox units. It’s a shame.

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