When starting Windows 7 x64 running Scan in Xerox Easy Document Creator after scanning the first page, the user received with the following message:
“The job was canceled on the device. See the device user interface for details."
On the device monitor message:
"The memory has become full. Delete unnecessary documents."
On the web interface alerts message:
"20-500 The memory has become full. Delete unnecessary documents."
Xerox B1025 and the PC connected to the network
Restarting the device
Restarting the PC
Reinstalling the printer through Xerox Scanner Management Utility
I haven't tried:
Help me with the problem
Solved! Go to Solution.
Hello Andry Yureevich,
I searched our online knowledge base and found an article for fault code 20 -500 memory full message.
If you are still having issues after trying these steps I suggest that you call into our support department for assistance @ 1-800-821-279.
Thank you, I saw this instruction before submitting the request. No faxes are sent from this device. This solution doesn't help. Or maybe I don't understand something and I need to wait a few years?
I contacted the regional support center. And with the help of a technical specialist on the web interface, I went to the section Works -> Personal & Secure Jobs -> Memory: 100% available
Then I was advised to call a specialist.
Thank you all.