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Andry Yureevich
New Member
New Member

20-500 The memory has become full. Delete unnecessary documents.

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Product Name: Xerox B1025
Operating System: Windows 7 x64

When starting Windows 7 x64 running Scan in Xerox Easy Document Creator after scanning the first page, the user received with the following message:

“The job was canceled on the device. See the device user interface for details."

On the device monitor message:

"The memory has become full. Delete unnecessary documents."

On the web interface alerts message:

"20-500 The memory has become full. Delete unnecessary documents."


Xerox B1025 and the PC connected to the network

I've tried:
Restarting the device
Restarting the PC
Reinstalling the printer through Xerox Scanner Management Utility

I haven't tried:
Factory resetting

Help me with the problem

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2 Replies
TammyL-Xerox
Administrator
Administrator

Re: 20-500 The memory has become full. Delete unnecessary documents.

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Hello Andry Yureevich, 

I searched our online knowledge base and found an article for fault code 20 -500 memory full message

If you are still having issues after trying these steps I suggest that you call into our support department for assistance @ 1-800-821-279.

Thanks,
TammyL-Xerox
Community Manager

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Andry Yureevich
New Member
New Member

Re: 20-500 The memory has become full. Delete unnecessary documents.

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Thank you, I saw this instruction before submitting the request. No faxes are sent from this device. This solution doesn't help. Or maybe I don't understand something and I need to wait a few years?
I contacted the regional support center. And with the help of a technical specialist on the web interface, I went to the section Works -> Personal & Secure Jobs -> Memory: 100% available
Then I was advised to call a specialist.
Thank you all.

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