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Elia New Member
New Member

3325 Scanning/Printing Question

Hi,

I have a 3325 DNi and today when scanning some pictures notices a white line across the top.

Only last week when scanning pictures this line was not there.

Any ideas?

Many thanks,

Elia

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10 Replies
Kimzi Valued Advisor
Valued Advisor

Re: 3325 Scanning/Printing Question

Hey you!

 

If it's only when copying I do believe its the CVT glass, follow THIS.

And see if that helps.

 

Best Regards

Kimzi


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Elia New Member
New Member

Re: 3325 Scanning/Printing Question

This seems to happen when scanning.
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Kimzi Valued Advisor
Valued Advisor

Re: 3325 Scanning/Printing Question

Hi again!

 

Please try cleaning the CVT glass, you can also try putting the paper directly on to the glass and see if that works.

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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Elia New Member
New Member

Re: 3325 Scanning/Printing Question

This line does not always appear.

Depends on file format saved.

This seems strange...

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Kimzi Valued Advisor
Valued Advisor

Re: 3325 Scanning/Printing Question

Hi, Elia!

 

Yes that sounds a bit strange I would say!

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Elia New Member
New Member

Re: 3325 Scanning/Printing Question

Any suggestions?

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Kimzi Valued Advisor
Valued Advisor

Re: 3325 Scanning/Printing Question

No, sry.

I cannot figure out why it would be on a certain file type, I still think it needs cleaning.

Though someone else might have an idea about this, if it's a software related issue?

 


Best Regards

Kimzi

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Highlighted
Elia New Member
New Member

Re: 3325 Scanning/Printing Question

Ok, let's wait and see.

On a speperate issue, how can one scan to email?

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Kimzi Valued Advisor
Valued Advisor

Re: 3325 Scanning/Printing Question

Have you configured scan to email?

If not, I suggest you have a look HERE

If scan to email is configured and you're asking how to use this feature, have a look HERE

 

 

Best Regards

Kimzi

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