In the job status mode an incoming fax indicates the status as: Processing. The fax is from several weeks ago yet still indicates, "Processing". Tried to delete the file using the delete option but still won't delete. Anyone know of a solution to get rid of this fax? Thank you in advance.
Solved! Go to Solution.
1. Reboot the machine 3 times in a row with NIC and phone line disconnected.
2. CWIS > Properties > Security > Image Overwrite Security > On Demand image Overwrite > Start > OK
NOTE: Depending on how many files are being deleted, the printer can be offline for up to 120 minutes (2 hours) during the deletion process.