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Valued Member
Valued Member

4265 Unable to delete an incoming fax

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In the job status mode an incoming fax indicates the status as: Processing. The fax is from several weeks ago yet still indicates, "Processing". Tried to delete the file using the delete option but still won't delete. Anyone know of a solution to get rid of this fax? Thank you in advance.

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Valued Advisor
Valued Advisor

Re: 4265 Unable to delete an incoming fax

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2 ways:

1. Reboot the machine 3 times in a row with NIC and phone line disconnected.

2. CWIS > Properties > Security > Image Overwrite Security > On Demand image Overwrite > Start > OK

 

NOTE: Depending on how many files are being deleted, the printer can be offline for up to 120 minutes (2 hours) during the deletion process.

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Joe Arseneau
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Valued Member
Valued Member

Re: 4265 Unable to delete an incoming fax

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Thank you Joe. Will try these suggestions and report back the results.
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Valued Member
Valued Member

Re: 4265 Unable to delete an incoming fax

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Thank you much. Re=booting the machine 3 times in a row resolved the problem.
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