4265 Unable to delete an incoming fax

[DPTS]

In the job status mode an incoming fax indicates the status as: Processing. The fax is from several weeks ago yet still indicates, "Processing". Tried to delete the file using the delete option but still won't delete. Anyone know of a solution to get rid of this fax? Thank you in advance.

[Joe053204-hcl]

2 ways:

1. Reboot the machine 3 times in a row with NIC and phone line disconnected.

2. CWIS > Properties > Security > Image Overwrite Security > On Demand image Overwrite > Start > OK

NOTE: Depending on how many files are being deleted, the printer can be offline for up to 120 minutes (2 hours) during the deletion process.

[DPTS · Accepted solution]

Thank you Joe. Will try these suggestions and report back the results.

[DPTS]

Thank you much. Re=booting the machine 3 times in a row resolved the problem.