5755 Workflow scanning stops working

[slyons]

workflow scanninf stop working after firmware upgrade

[JordanAXAUQE-AA]

Paulf, I would get a service call placed on the machine. I think it does require assistance from a service specialist.

[JordanAXAUQE-AA]

Negeesh,

Is this the same error as reported above or a different one? If its different open a new topic and we will help you out there instead of barging in someone elsese. 

[negeesh]

Getting "Unknown error" while doing work flow scanning on 5745 machine.

[Fabio]

is there also no error or error code in the complete job list o the machine??

[paulf]

Firmware - 061.132.222.15103

Sometimes when using workflow scanning the machine will just stop mid-way through with no error messages, it just returns to the copy screen. The files never makes it to the scan folder either.

Any ideas? I don't understand why there would be no error message. If you yank out the paper or it jams it will give you an error, but this stoppage just 'happens' and no excuse is given.