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Member
Member

5755 Workflow scanning stops no errors

Firmware - 061.132.222.15103

 

Sometimes when using workflow scanning the machine will just stop mid-way through with no error messages, it just returns to the copy screen. The files never makes it to the scan folder either.

 

Any ideas? I don't understand why there would be no error message. If you yank out the paper or it jams it will give you an error, but this stoppage just 'happens' and no excuse is given.

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5 Replies
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Valued Advisor
Valued Advisor

Re: 5755 Workflow scanning stops no errors

is there also no error or error code in the complete job list o the machine??

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Member
Member

Workflow scanning Error

Getting "Unknown error" while doing work flow scanning on 5745 machine.

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Agency Analyst
Agency Analyst

Re: Workflow scanning Error

Negeesh,

 

Is this the same error as reported above or a different one? If its different open a new topic and we will help you out there instead of barging in someone elsese. 

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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Agency Analyst
Agency Analyst

Re: 5755 Workflow scanning stops no errors

Paulf, I would get a service call placed on the machine. I think it does require assistance from a service specialist.
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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New Member
New Member

Re: 5755 Workflow scanning stops working

workflow scanninf stop working after firmware upgrade

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