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Technical Escalation User ArchibaldX26960-xrx
Technical Escalation User

5845 Refuses to print faxes on anything but "Preprinted" media.

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I've reset it a few times, short of a software refresh I'm pretty stumped. It won't print faxes or fax confirmations, unless a tray is set to contain "Preprinted" paper, as apposed to "Plain" paper.. Obviously it prints fine on normal paper if I lie to it when confirming the media, but the end-user doesn't like that.. Any suggestions would be greatly appreciated, and this may just be a setting I've overlooked, so feel free to make me look dumb.

 

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2 Replies
Kimzi Valued Advisor
Valued Advisor

Re: 5845 Refuses to print faxes on anything but "Preprinted" media.

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Hi!

 

Have a look at THIS.

You can change the paper settings to automatic and see if that helps.

 

Best Regards

Kimzi


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Technical Escalation User ArchibaldX26960-xrx
Technical Escalation User

Re: 5845 Refuses to print faxes on anything but "Preprinted" media.

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That worked perfect, thanks a million!

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