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Until recently, my Xerox WorkCentre 6015N scanned flawlessly to a shared directory on my PC over my home LAN. Then, suddenly, transfer of scanned files is aborted and the following message is displayed on the WorkCentre display:
Name Resolve Error
There are no changes on the PC setup that I know of, although it is a work PC that is primarily connected to a domain. It is possible that the PC now has been allocated a different IP address (on my home network) from before the problem occurred, but I cannot remember that the setup involved specifying an IP address, only a PC name. Printing works fine. I can also access the MFP's address book from the PC.
I suppose I could reinstall but I would like to know what is going on. Any suggestions?
I turned the 6015 off and on again. Now, the scanner finds the PC. However, a new error message is displayed during transfer of scanned file (and the transfer is aborted):
I have tried re/defining the Address Book entry in many ways but with no success. I have ruled out the issue of IP addresses. There are several similar problems addressed across the Internet but the explanations and solutions do not match my problem exactly and thay also seem inconsistent.
Here are the most recent setup data for the address book entry (slightly anonymized, with notes reflecting concerns aired in various user forums):
Host Address: PC123 (Note: the PC runs Windows 7 Professional and belongs to a domain)
Server Type: Computer
Share Name: scans (Note: earlier, used a folder of the same name -- now deleted -- and in the same position, but it had been given a cryptic share name; I can't remember how. I have set permissions on this folder (and this share) to full control including read/write -- for everyone)
Path: <none> (Note: I think means that scanned files will be saved directly to the share, not to a subdirectory)
Login Name: crocodile (Note: this is a domain user name with at least power user permission level)
Port Number: 139 (Note: netstat reveals that the PC is listening on port 139)
<Login Password>: (Note: this is the password for the domain user name above. It may contain letters and numbers from the ASCII range, and it is case sensitive)
Unfortunately, I am not certain which of these parameters have changed since the scanner last worked flawlessly.
Please help? (I do not qualify for MySupport because I probably don't have a Xerox US customer number).
My error lay in using a domain user name and password instead of a local user name and password. I discovered this by looking at local user accounts and finding that the local crocodile user account had been locked, presumably due to too many failed logins. I unlocked the account and changed the password in the address book entry. Problem solved.