6128 MFP Error Code 117-363 (MFP NVM Error)

[CherylO-Xerox]

Hi farinc, 

Thank you for using the Support Forum. If you have followed all the steps in the article Fault Code 117-363: NVM Error Message, then you have tried everything so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100 

[farinc]

I have a Xerox 6128 MFP and it presented the following message on the screen today and I am not able to remove it and make my printer work again.  Any ideas in resolving this error code would be appreciated.  I have turned off the printer and waited more than 10 seconds to turn it back on but the same error appears.  I also tried to use the control panel to access the fax set up to set the country code but I'm not able to do anything with the control panel. Any advice would be helpful as I'm not able to find any solution.  Thank you.

MFP NVM Error

Error 117 - 363

Restart Printer

[Fabio]

maybe you can try replacing drum or fuser?

[jbaker]

My 6128 MFP has started printing everything lighter, especially black. I have cleaned everything and installed new toner cartidges. Changed the settings to the darkest available. Nothing helps . Any suggestions?