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2 Replies
syoung1526
New Member
New Member
‎03-16-2015 06:26 PM

Re: 7120 copy/scanning issue off the glass

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It turned out that the scanner unit was bent during shipping from one location to another.  

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-16-2015 01:47 PM

Re: 7120 copy/scanning issue off the glass

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Hi syoung1526,

Thank you for using the Support Forum. Please take a look at the solutions for streaks on copies and see if any of these will solve your issue.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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syoung1526
New Member
New Member
‎03-12-2015 09:05 AM

7120 copy/scanning issue off the glass

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Product Name: Other - specify product in post

I have a wc7120 that has an unusual problem.  When you make a copy off the glass of a 8.5x14 or 11x17 you get a severe rainbow effect at the bottom right corner of the copy.  If you copy from the DADF the copies are fine.  I have reseated the ribbon cable, cleaned the optics and upgraded firmware with no change.  Any suggestions?

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