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7120 copy/scanning issue off the glass

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I have a wc7120 that has an unusual problem.  When you make a copy off the glass of a 8.5x14 or 11x17 you get a severe rainbow effect at the bottom right corner of the copy.  If you copy from the DADF the copies are fine.  I have reseated the ribbon cable, cleaned the optics and upgraded firmware with no change.  Any suggestions?

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Community Manager
Community Manager

Re: 7120 copy/scanning issue off the glass

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Hi syoung1526,

Thank you for using the Support Forum. Please take a look at the solutions for streaks on copies and see if any of these will solve your issue.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: 7120 copy/scanning issue off the glass

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It turned out that the scanner unit was bent during shipping from one location to another.  

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