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2 Replies
mohammed_k
Occasional Contributor
Occasional Contributor
‎10-28-2015 07:04 AM

Re: 7220 Web SMTP Test Succeds but Device Cannot Scan

dear max 

plz make shur you have add the same email in the From Field : 

 

find the attached SMTP.png

 

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Joe Arseneau
Valued Advisor
Valued Advisor
‎10-14-2015 12:37 PM

Re: 7220 Web SMTP Test Succeds but Device Cannot Scan

There are 2 authentication fields, whatever the bottom one is set to on yours is correct and the top is incorrect because the bottom screen is what the test email and any email notification uses, but the top one is what gets used when sending from the device itself. So make the top one match the bottom one.

 

Capture.GIF

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Joe Arseneau
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maxigenous
New Member
New Member
‎10-14-2015 07:29 AM

7220 Web SMTP Test Succeds but Device Cannot Scan

Product Name: Other - specify product in post

Hi

 

We have a 7220 at the office. Eventhough I set up SMTP preferences without problem and can receive test mail sent via web but when I go to the device for sending a scan. Device cannot send and gives a failure print. 

 

Can you advice a solution to this?

 

Do I need to set DNS or anything else to send e-mail scans?

 

Regards,

 

p.s. SMTP is from Yahoo mail.

 

Deniz

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