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JovanVicovac New Member
New Member

7220 scan application problem

Hello,

 

I have a problem with Xerox 7220. I've been trying to set it up to scan from an application without any luck. I need to set it up like this because it was one of the requests from our customer who wants to buy the scanning solution and I need to test the solution first, to see if it complies with their request.

I have installed the TWAIN drivers, but my computer cannot see the scanner in the device manager pane for some reason. I have tried reinstalling multiple times, and also using WIA drivers.

I've been testing the scanning with Windows Fax&Scan, NAPS2 and IBM Datacap. All 3 see the scanner as - Xerox TWAIN scanner, but when I try scanning something it just breaks appart and the apps freeze. For example, NAPS2 gives me a message saying - Job ticket XML validation failed. Driver will re-generate a valid template, please retry. I have tried from 2 different PC's.

On the scanner itself, both HTTP and Web Services are enabled, including the "Remote start (TWAIN)" option.

I have also tried connecting to the printer directly via a USB cable.

We have been using the scanner for a year rouglhy to do workflow scanning to mailboxes, but have not tried any other options until now.

The FW version is 073.030.136.34300

 

I have run out of ideas, can you please help?

 

Thanks.

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1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: 7220 scan application problem

Hi JovanVicovac,

Thank you for using the Support Forum. Please make sure your have the USB scan enabled

  1. Access Centreware Internet Services
  2. Click On the Properties Tab
  3. Select Services
  4. Select Scan To USB
  5. Select General
  6. Select Enabled
  7. Press The Apply Button

Also make sure the USB port is enabled

 

  1. Access Centreware Internet Services
  2. Click On the Properties Tab
  3. Select Security
  4. Select Certificates
  5. Select USB Port Security
  6. Select Enabled
  7. Press the Apply Button

If this does not help please consider contacting your support centre for further assistance.

 

Thanks,
CherylO-Xerox
Community Manager

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