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Frequent Member
Frequent Member

7545 scanning issue to windows 10 smb

Hello,

I have lot of clients that can be used as destination for scanning feature. I have only 1 client with windows 10. In this case, when I try to scan to shared folder, I got an error. I have never seen an error like this: "Job cancelled for lack of resources" (it is a translation from italian "Lavoro annullato per mancanza di risorse".

 

I really cannot understand the reason of this error.

 

  • It is not a username/password related issue: the folder has the right permission for "scanner" user (it is a domain user). I tried to impersonate scanner user loggin in into another pc and I can surf in \\client\scan folder, adding files.
  • It is not a firewall related issue: I disabled windows firewall and antivirus on client, the result is the same
  • it is not a port related issue: I tried 139 and 445 ports.

Does anyone has an idea how to solve my problem? My firmware version is 061.121.226.01300

 

Thanks
FL

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5 Replies
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Valued Advisor
Valued Advisor

Re: 7545 scanning issue to windows 10 smb

Welcome to Windows 10.

No matter what is working on other machines and other OS's. Use the (case sensitive) login name exactly how it appears inside the brackets when you add the specific user here:

 

Capture.GIF

 

And be sure that the folder shared for scanning does not reside anywhere within the Users folder structure ala C:\Users

 

Best is to put it on the root and send a shortcut the Desktop or Documents folder within the Users Library

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Frequent Member
Frequent Member

Re: 7545 scanning issue to windows 10 smb

Thank you for your quick reply. In this case I got a login failure error.

 

In windows 10 security tab I have:

scanner@mydomain.local

 

The path is "C:\scan" and the share name is "scan".

 

In xerox configuration page, in share name, I have "scan" (lowercase) and path "\".

 

So, using scanner@mydomain.local in xerox configuration page, I got failure login error, using mydomain\scanner I got the previous error....

 

I'm going to be crazy trying to solve this issue :(

 

EDIT: I noticed another strangeness. When I got "Job cancelled for lack of resources" error, *sometimes* a subfolder is created in shared folder, which name is DOC.LCK. There is a file named LOCKINFO.DAT that contains this text.

 

00:00:aa:e3:c5:af
CREATE

In some cases, even if an error page has been printed, the document was scanned successfully.

 

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Valued Advisor
Valued Advisor

Re: 7545 scanning issue to windows 10 smb

ok, when you have the lock files, and not the pdf itself, you are in the good direction :) seen the same behaviour on other machines

 

disable lock files on the machine by going to this page, and disable it, reboot afterwards

 

 http://<device-IP address>/diagnostics/
or
http://<device-IP address>/diagnostics/admin.php
or
http://<device-IP address>/diagnostics/lockFiles.php

 

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Frequent Member
Frequent Member

Re: 7545 scanning issue to windows 10 smb

Hello,
I tried to follow your suggestion, but it does not work on my case. The scan fails as usual, in this situation without creating temporary folders.

I really don't understand why.

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Frequent Member
Frequent Member

Re: 7545 scanning issue to windows 10 smb

I have another update: we bought a new laptop identical to the client that has issue scanning. In this case the scan feature works as expected! Also in this case we have windows 10. So the issue is not related to S.O....

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