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2 Replies
Agency Analyst
Agency Analyst

Re: 7655 scan to email fail- one to recipient

Ah yes, I like that misinformative message on those machines.  The error has nothing to do with the recipient email address but everything to do with your machines ability to log into the outgoing email server (SMTP).


First off - in your TCP/IP settings

- make sure you have a domain name specified.  If you aren't part of a domain I would use domain.local

- make sure your DNS address is correct


Second make sure your email settings are correct

-Is your smtp sever address correct?

-Does your email server need authenication (user/password)?

-Does your email server use encryption (SSL starttls)?

-What port is email server using/listening on?


for example to send using gmail

you must login using a fully qualified gmail email & password ex:

Encryption: STARTTLS

Port: 587

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Account Deactivated

Re: 7655 scan to email fail- one to recipient

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New Member
New Member

7655 scan to email fail- one to recipient

Product Name: Other - specify product in post

Having scan to email issues,


Job Status: Failed Job must have at least one "TO" Recipient.


Anyone have any ideas on how to correct this?

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