7655 scan to email fail- one to recipient

[PeterAXCUMD-AA]

Ah yes, I like that misinformative message on those machines.  The error has nothing to do with the recipient email address but everything to do with your machines ability to log into the outgoing email server (SMTP).

First off - in your TCP/IP settings

- make sure you have a domain name specified.  If you aren't part of a domain I would use domain.local

- make sure your DNS address is correct

Second make sure your email settings are correct

-Is your smtp sever address correct?

-Does your email server need authenication (user/password)?

-Does your email server use encryption (SSL starttls)?

-What port is email server using/listening on?

for example to send using gmail

smtp.gmail.com

you must login using a fully qualified gmail email & password ex: XeroxWCscanner@gmail.com

Encryption: STARTTLS

Port: 587

[MSPTestAccount]

1. Telnet Into an SMTP Server to Troubleshoot Scan to E-mail From Microsoft Windows 2000 / XP OS
2. Make Sure the Recipient's E-mail Address Does Not Contain Any Spaces or Other Illegal Characters
3. Make Sure the Machine's E-mail Address is Valid and the Machine's E-mail Address and Default "From" ...
4. Make Sure the SMTP Server Allows Relaying

[APcolor]

Having scan to email issues,

Job Status: Failed Job must have at least one "TO" Recipient.

Anyone have any ideas on how to correct this?