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7755 Printing from Remote Desktop not printing on correct paper

We have a 7755. 

We have two laptops that login into site locatoin accros the US.  The laptops are running Windows 8.1 and the sites are running Windows 7.  When Printing, they are printing on a specific type of paper.  This will work for a few days and then stop working.  When they select the tray to print from, it just prints on plain white paper instead of the paper selected in tray 2. 

 

Any help would be appricaited.  

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Re: 7755 Printing from Remote Desktop not printing on correct paper

Hi Jlstewart,
Thank you for using the Xerox forum.

I would suggest that you review the following solution.
How To Access the EFI Fiery Server Using a Remote Desktop Connection From a Computer With a Microsof...

If that does not resolve your issue you may consider contacting our specific product support experts at the following link:
Fast Track to the Expert

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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