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Valued Advisor
Valued Advisor

Re: 7845 Workflow scan via SMB

Hi XeroxTracy,

Thank you for using the Support Forum. Please make sure you have tried all the solutions for the log in error.  If you have tried all of these including changing the port then please consider contacting your support centre for further assistance.

Community Manager

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7845 Workflow scan via SMB

Product Name: Other - specify product in post

I have a situation where I have two machines right next to each other (7556 working fine and 7845 will not work) set up exactly the same way for SMB scanning.  The only error I'm getting is the generic log in error, check user name and/or set ups.  I have verified that all settings are exactly the same.



The steps I've taken so far are:

Upgrading to software level

Installing SMB patch (it said file submitted but I have no proof that it was successful)

Resetting software


Any advice or help would be appreciated.

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