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Frequent Member
Frequent Member

8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hello,

If I scan with CentreWare I can see all scans under "Scans" and then I want download

the scans.

I can download tiff but not pdf files, because the system / program hang up

and I must new start the computer.

Why is it so ?

 

Thanx

Frank

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12 Replies
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Valued Advisor
Valued Advisor

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

hello ,

 

this seems strange , have you tried another PC ? or maybe if you dont have another pc , you can try another browser like firefox? i think you computers wants to open pdf in the browser , and then it crashes.... 

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Frequent Member
Frequent Member

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hello,

 

it crash before the pdf download from the 8560 harddisk.

If I download a tiff, I must write a filename an then the files download from the 8560.

If I want to download a pdf, I don´t ask for the filesname because it crashed.

 

Frank

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Valued Advisor
Valued Advisor

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

have you tried another browser?

 

what firmware is your device running on ?

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Frequent Member
Frequent Member

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hello,

 

I´m working with WinXP S2 and Internet Explorer 6.0

The firmware is 5.41.4 ON 2007.08.17

 

Frank

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Valued Advisor
Valued Advisor

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hello Frank,

 

please try upgrading your internet explorer , that version 6 is rather old....

 

also there are new firmwares out for that machine : you can download it here : 

 

http://www.support.xerox.com/support/phaser-8560mfp/file-download/enus.html?operatingSystem=winxp&fi...

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Frequent Member
Frequent Member

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hello Fabio,

 

I have installed IE 8.00 and the Firmware RElease PS 4.9.4

Nothing, I can not download pdf files.

 

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Valued Advisor
Valued Advisor

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

i am also running out of ideas now. maybe you are running into a hardware defect?

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Xerox Employee
Xerox Employee

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hello Frank,

 

Are you using this process to get your scanned images?

 

To retrieve scanned images using CWIS:

  1. From a computer, open an Internet web browser.
  2. Enter the IP Address of the Phaser in the Address field, and then press [Enter] on the keyboard. The Centreware Internet Services window will be displayed.

    NOTE: The IP Address of the Phaser can be found on the Configuration Page. See the Related items below for additional information.

    Click on the [Scans] button. Thumbnails of all images that have been scanned into the Public Folder will be displayed. To retrieve images from the Public Folder, continue with step 7.

    To retrieve images from a private folder, continue with the next step.

    Click on the [+] next to the Private Folders folder on the left side of the window to expand the folder and view the contents.
  3. Click on the required private folder.
  4. Enter the 4-digit password assigned to the private folder in the Folder Numeric Password field, and then click on [OK]. Thumbnails of all images scanned into the private folder will be displayed.
  5. Select the required file format from the Retrieve As pull-down menu next to the image to be retrieved.
  6. Click on the [Go] button.

    NOTE: To delete a scanned image, click on the [Delete] button next to the image to be deleted. To delete all scanned images in the folder, click on the [Delete All] button.
  7. Follow the prompts to save the image to the required location on the computer (Windows)

If not, does this method work for downloading your .pdf files?

John

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Frequent Member
Frequent Member

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hello John,

 

I can not download PDF scans with low quality,

but I can download PDF scans with high quality.... !

I don´t know why but I scan also in high quality !

 

Thanks

Frank

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