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Xerox Employee
Xerox Employee

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hi Frank,

 

I'm not quite sure if this helped you or not?  It looks like you are now able to download high quality PDF files when you were not able to before - is that correct?  Has anything changed since yesterday when you last tried to work with a PDF file?

John

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Frequent Member
Frequent Member

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hello John,

 

after firmware update and new ie I can download high quality pdf files from the 8560 harddisc

but NOT low quality pdf files.

I don´t know why but I think its OK

 

Thanks

Frank

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New Member
New Member

Re: 8560 MFP - CentreWare - scanning - tiff OK - pdf no ?

Hello,

 

We are having the exact same issue that Frank is describing. After scanning a document, it can be downloaded from the web interface as any file type except the smaller PDF. When the Smaler PDF is chosen the web interface locks up for two or three minutes for all users. If the requesting user waits long enough the save-as dialog will come up and the document is successfully downloaded, but it takes far longer than most users are willing to wait- several minutes sometimes. 

 

We just upgraded to the newest firmware for the device, first OS 8.54 / PS 4.9.4 / Net 41.60.06.23.2010 and then OS 8.56 / PS 4.9.6 / Net 42.00.04.09.2011 without any luck. We are accessing the web interface from Windows 7 x86 using IE 9, Chrome 14, and Firefox 7.0.1 with the same results on all of them. It almost seems like compression of the pdf is taking an unusually long time but I'm not sure why.

 

I welcome any suggustions.

 

Thanks,

Andrew