8560mfp doc feeder disconnected

[bfordz]

Thanks Cheryl for the reply and info. That was the first thing I tried.

I have a support case open and a technician scheduled.

Brad

[CherylO-Xerox]

Hi bfordz,

Thank you for using the Support Forum. Please take a look at the solution for Document Feeder Disconnected Message.  If you have done all the steps and you are sure the unit is screwed on tightly please consider contacting your support centre for further assistance.

[bfordz]

Our Phaser 8560MFP is giving us the error message; Doc. feeder disconnected.

I powered it off and checked the cables; from adf to scanner and from scanner to main unit, removed and reseated.

Is this a known issue and where might I look for the problem?

TIA,

Brad