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8560mfp doc feeder disconnected

Our Phaser 8560MFP is giving us the error message; Doc. feeder disconnected.

I powered it off and checked the cables; from adf to scanner and from scanner to main unit, removed and reseated.

 

Is this a known issue and where might I look for the problem?

 

TIA,

Brad

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Community Manager
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Re: 8560mfp doc feeder disconnected

Hi bfordz,

Thank you for using the Support Forum. Please take a look at the solution for Document Feeder Disconnected Message.  If you have done all the steps and you are sure the unit is screwed on tightly please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: 8560mfp doc feeder disconnected

Thanks Cheryl for the reply and info. That was the first thing I tried.

I have a support case open and a technician scheduled.

 

Brad

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