I had a hard time getting the 8560 scanner to work and show images on my pc hard drive. Here is what finally worked after two tech calls and hours of trying different sequences of installing: 1. make sure that you remove any existing scanners (go to device manager and remove imaging devices AND remove any software). 2. Install the correct scan driver for your Windows 7 pc. 3. as you go through the steps to install your device/scanner you'll find the driver (.inf file) under your new XEROX folder that was installed with the driver. be patient it takes a minute. It never saw my device so I had to add it manually. I had to enter the ip that is assigned to my printer - static ip is recommended. Yes, absolutely restart your pc when it asks you to. 4. Now run the xerox scan utility in your programs list (under Xerox Office Printing group). In the scan settings tab create a template for your pc - give it a name you will recognize (don't name it default). Close the program and restart your pc. Do not proceed until you restart your pc! 5. go to the device manager and right click your scanner (under imaging devices) select update driver - once it says you have the best driver already close this. 6. go to the scanner and scan - images should now show up on your pc ( you will have to point your scanner to your pc using it's ip address or hostname that you entered during step 3 then point it to the correct template) I hope this helps - the restarts are very important and removing other existing scanner was very important too. Good luck!
i think it was "image retriever"
would you be able to recall the name of the retriever application?
i have tested this once and got it working for windows 7
what i did was install the twain drivers i downloaded from the xerox site.
But i used the retriever application that is on the cd supplied with the machine...
seems the retriever wasnt included in the driver package
i just got a new win 7 machine. I can scan over the network on my xp machine using the scan utility but it doesn't work on windows 7 for me. is there a special setup process? Thanks for any help