cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
patpow New Member
New Member

9201 sends successful test email but won't scan to email

I just had to change my email settings for our ColorQube 9201 because we switched from an Exchange server to Google Apps email. I was able to set up the SMTP server using CentreWQare and sent a test email successfully.

 

However, the machine won't scan to email. When I attempt to scan, it generates an SMTP Transfer Report that the transfer has failed (no further info). What am I missing? Why would the test email go through but the machine say the server address is not available?

0 Kudos
3 Replies
Xerox Analyst George850650-XRXN
Xerox Analyst

Re: 9201 sends successful test email but won't scan to email

I have had instances like this.  What resolved it for me was doing a software reset at the machine through Machine Status>Trouble Shooting>Reset both.

0 Kudos
patpow New Member
New Member

Re: 9201 sends successful test email but won't scan to email

Have tried this a couple of times in the past few days. Still not working. The SMTP Transfer Report just says "FAILED," with no further information.

0 Kudos
patpow New Member
New Member

Re: 9201 sends successful test email but won't scan to email

Update: I finally called Xerox second level tech support. He had me change the SMTP authentication setting. I had the "automated emails" set to "system," but the "email jobs sent from the machine's touch interface" was set to "authenticated user."  I changed the "authenticated user" to "system" and that did it.

 

Hope this helps someone else.

0 Kudos