9202 scans fail - remote directory lock failed

[pra168]

Dear Mr. Mark: 

I am Praveen from DXB. I tried a lot to solve this issue of Remote Directory Lock Failed. I had contacted Service Engineer in DXB here in Xerox but invain. They said they dont have the SMB 3.2 Version. If you have that small file. Coudl you please email me (fclchemdxb@gmail.com) God bless you man.  Thanks, Praveen.

[enea]

Hi Davinchee,

this is the last FW of CQ: http://www.support.xerox.com/support/colorqube-9300-series/file-download/itit.html?contentId=117325

But the best solution is: upgrade the CQ 930x to connectkey, and after install the last CQ FW:

http://www.support.xerox.com/support/colorqube-9300-series/file-download/enus.html?contentId=126208

Bye.

[Davinchee]

Hi
I've the same problem with CQ 9303, when i migrating on Win2012
When I attempt to scan a folder called "CQ001.lck" and a file called "lockinfo.dat" are created
FW 061.180.221.14709
Thanks

[enea]

I translate for all the lastes post!

- malu9397 write:

I've the same problem with Xerox 9201 and 9202
Where can I download the new FW??? On the site the last is 2010, it's old.
thanks
Claudio

- enea write:

You need to chek the actual firmware:
if it's 061.080.xxx.xxxxx, you can install:
http://www.support.xerox.com/support/colorqube-9201-9202-9203/file-download/itit.html?contentId=1117...
if it's 061.050.xxx.xxxxx, you can install:
http://www.support.xerox.com/support/colorqube-9201-9202-9203/file-download/itit.html?contentId=1023...
That version are SPAR and the installation is recommended by a Xerox CCSS analyst or a Xerox Technical

- malu9397 write:

Hi Enea,
I'm Claudio customer SODIP.
I have this problem: I need to move scan folders on a new Windows 2012 R2 server and it gives me the error like the one in the topic.
I think the Sig, ra Bellebono will make a call to solve the problem. If you just install the new firmware we'll get it ....
I feel if Ms Bellebono has already opened the call
Thanks and bye bye.

- enea write:

Call me, I come to do ;-)

[enea]

Sentiamoci, te lo vengo a fare io. :smileyhappy:

[malu9397]

Ciao Enea

sono Claudio di SODIP. Ho questo problema devo spsotare le cartelle di scansione su un nuovo server Windows 2012 R2 ed mi da l'errore come quello aperto nel topic.

Penso che la Sig,ra Bellebono farà un chiamata per risolvere il problema. Se basta installare il nuovo firmware siamo a posto....

Sento se la sig.ra Bellebono ha già aperto la chiamata

Grazi e ciao ciao

[enea]

Devi controllare se il firmware attuale:

è 061.080.xxx.xxxxx  installa:

http://www.support.xerox.com/support/colorqube-9201-9202-9203/file-download/itit.html?contentId=1117...

se è 061.050.xxx.xxxxx installa:

http://www.support.xerox.com/support/colorqube-9201-9202-9203/file-download/itit.html?contentId=1023...

Queste sono comunque SPAR e l'installazione è consigliata da parte di un'analista di un concessionario Xerox o un tecnico Xerox.

[malu9397]

Ho lo stesso problema con una Xerox 9201 e 9202

dove prendo il firmware nuovo ????  Sul vostro sito è del 2010 !??!!?  un po vecchio.

Grazie

Claudio

[enea]

Sound good.

Click accept solution. ;-)

[enea · Accepted solution]

The version is for Italian Language too:

Supported Languages: Brazilian Portuguese, Catalan, Czech, Danish, Dutch, English (Global), English (N. America), Finnish, French, French Canadian, German, Hungarian, Italiano, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish.

This is the italian link:

http://www.support.xerox.com/support/workcentre-7545-7556/file-download/itit.html?contentId=122721

This version is a SPAR version, from the official site you can download only the official version.

You can find from EPS site or searching in web.

I'm an CCSS italian analist. Who are you? Customer, analist other?