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Ruby_Roo New Member
New Member

9300 Processing and deleteing scanned job

Hi, We have a 9303, a couple of weeks ago our email was hacked and so our IT had to change passwords for our email system. Our email addresses have stayed the same but our scan to email functions now doesn't work. 9303 will scan documents say it's 'processing' then a few seconds later 'job deleted'. Our IT and staff have not changed any settings on the device. Everything else on the device works OK with no issues. Please can someone help with this scanning issue?! I've been trawling the net for a solution. :-( Thanks

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: 9300 Processing and deleteing scanned job

Just like anything else the 9303 has to log into the email server, so when you changed your passwords you blocked access from the device since you stated nothing has been changed on the printer.

 

Take the IPv4 address found on the machine status screen and put it in the address bar of your web browser (Don't use Chrome though)

This will load the printers web interface.

Go to Properties > Connectivity > Setup and select the Edit for the SMTP (Email) option.

 

1.GIF

 

Then select the SMTP Authentication option and update the passwords for the printers email address.

 

2.GIF

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Joe