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TylerR
TylerR New Member
New Member
‎08-05-2019 12:45 PM

Address Book issues with LDAP entries

Product Name: VersaLink C405DN
Operating System: Not Applicable

Hello,

I'm having a weird issue with multiple VersaLink C405 MFPs, latest software (68.42.1).  In the Address Book app, I can add a local entry manually just fine, but can't add an LDAP lookup to the address book contacts list.  The MFP will look up the name fine, but when I select it then select Add to Address Book I get the following error:

"The contact could not be added due to a software problem or disk error."

This applies to any LDAP lookup.

I'd really like to get this working so I can add address book entries for people that are frequently sent scans from the unit.  Adding them manually seems counter intutiive.

Thank you for any assistance with this.

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CherylO-Xerox
Community Manager CherylO-Xerox
Community Manager
‎08-13-2019 05:29 PM

Re: Address Book issues with LDAP entries

Hello TylerR.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: VersaLink C405DN.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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