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AltaLink C8045 Fax Problem

When I try to send a 32-page fax, AltaLink C8045 fails.

It first shows, dialing...sending...completed 1 of 32.

Then it shows "paused", then it tries again..dialing...sending...completed 1 of 32.

After few minutes, it just fails.

Anybody have similar problem?

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Re: AltaLink C8045 Fax Problem

Hello LEEANDRO.

Thank you for using the Xerox Customer Support Community Forum.

I have checked with Technical Support and we feel a firmware upgrade to or past x.28600 may fix your issue.

 

It could also be an issue with the line. If the firmware doesn't resolve the issue we suggest contacting your phone provider and ensure the line is working and properly configured for Fax transmission, not just telephone transmission.

 

I hope that helps.

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Thanks,
SandyP-Xerox
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Re: AltaLink C8045 Fax Problem

First test for faxes is to listen to them, so go to the device, log in as admin and go to:

Device > Tools > App Settings > Fax App > Fax Volume

 

Turn up the volume for outgoing and send the fax, come back with the results of what you hear on a one page fax verses the 32 pager.

 

And as Sandy stated, an update may help, grab the latest here

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Joe Arseneau
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Re: AltaLink C8045 Fax Problem

I realize this is an older post, but I am looking for a solution to that same issue. I have 2 of the Altalink C8055 in our office. I am have the same issue. It is not unusual for staff to send 30 to 50 page faxes during the same day. The FAXs will dial, connect and begin to send. they will send several of the pages and then go into PAUSED for no apparent reason. The FAX will attempt another RESEND and will begin from PAGE 1. It will loop like this until the number or resends is EXCEEDED. Were you able to find a solution?

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